Our Customer Service Guarantee

We are very serious about our standards and level of service. So you know what to expect from us, we have put our service commitment to you in writing.

Point of Contact

  • One point of contact – your property manager/assistant who both have a full understanding of all matters relating to your property.

Letting

  • We never hand out keys to prospective tenants. All viewings are supervised by a Mega-Group sta member.
  • Unlike most real estate agents, we will not have large numbers of potential tenants trample through your property for a viewing. Tenants are pre-qualified prior to a supervised viewing, ensuring a small select few attend. This ensures privacy and security for the landlord and existing tenant.
  • All tenants must meet our stringent criteria including identification, previous rental history, employment, national database checks and rental references.
  • A tenant can only be approved for a property, via consent from the group managing director, senior property manager and the landlord.
  • No tenant will be approved for a property without approval from the landlord. Mega-Group conducts the background checks and the landlord gives the final approval.

Routine Inspections

  • We will conduct four routine inspections per year, and a copy of the report will be provided to you upon completion.
  • All inspections are carried out in a timely and efficient manner.
  • Inspections are carried out by a qualifi ed property manager from Mega-Group, not outsourced.

Maintenance

  • We will not carry out any maintenance to your property without your knowledge or consent. (Unless the repair is legally defined as “urgent”)

Privacy

  • All personal information will be held in the strictest confidence and will not be released to a third party.

Professional Standards

  • We guarantee the highest standards of honesty, integrity, and professional practice in compliance with the code of conduct of the Real Estate Institute of Western Australia.

Our Customer Service Guarantee

  • If we fail to meet any of these standards, or we have not lived up to your expectations in the service we have provided in the management of your property, then I invite you to call me direct, and if we haven’t addressed your concern within 48 hours you will receive one month’s management of your property absolutely FREE.